Shipping policy
This policy applies to orders placed through the LupinSafetyShop online store, operated by Lupin Systems.
Where we ship
We ship anywhere in Australia, including to rural and remote addresses. We do not currently ship outside Australia.
Shipping rates
Shipping is charged per order, set by the state or territory you are shipping to and the total weight of your order. Checkout works out the weight for you and shows the rate before you pay.
| Delivery to | Orders up to 2 kg | Orders over 2 kg, up to 50 kg |
|---|---|---|
| Victoria | $13.75 | $28.00 |
| South Australia, New South Wales, Queensland, Tasmania, Australian Capital Territory | $32.00 | $32.00 |
| Western Australia, Northern Territory | $42.00 | $42.00 |
All rates are in Australian dollars and include GST.
Orders over 50 kg
Freight on orders over 50 kg is quoted individually. Checkout shows "Freight not included" with no freight charge, and you pay for your goods as normal. We then email you the freight cost and a secure link to pay it. If you would rather not go ahead at that price, tell us and we will refund your order in full.
Dispatch and delivery times
Orders are picked and dispatched from our fulfilment partner's facility in Victoria. You will receive a confirmation email when your order is placed and tracking details when it ships.
Custom-printed items, including Emergency Information Panels and bulk storage signs, are produced to order, so they can take a little longer to dispatch than stock signs.
Delivery times depend on the carrier and your location. Once an order leaves our fulfilment partner it is in the carrier's hands, and we cannot guarantee a delivery date.
Delivery addresses
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and we cannot refund shipping on a parcel returned to us because the address was wrong or incomplete.
If a parcel is returned to us as undeliverable, we will contact you. You can have it resent at the applicable shipping rate, or we can refund the goods less the original shipping cost.
Damaged or missing deliveries
If your order arrives damaged, or tracking shows delivery but the parcel has not arrived, email info@lupinsafetyshop.com with your order number. Please do this within 7 days of the delivery date where you can, so we can lodge a claim with the carrier in time. This does not affect your rights under the Australian Consumer Law. See our Refund Policy.
Contact
Lupin Systems
ABN 14148429498
Email: info@lupinsafetyshop.com