Refund policy
This policy applies to orders placed through the LupinSafetyShop online store, operated by Lupin Systems.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or replaces those rights. Everything below is in addition to them.
Faulty, damaged or incorrect items
If something arrives damaged, faulty, or is not what you ordered, email us at info@lupinsafetyshop.com with your order number and a photograph of the item and its packaging.
Please tell us within 7 days of delivery where you can. That helps us resolve it quickly and lodge any freight claim in time, but it does not affect your rights under the Australian Consumer Law.
Where a fault is confirmed, we will replace the item or refund it, including the original shipping cost. We will not ask you to pay return postage on a faulty or incorrectly supplied item.
Change of mind
We accept change-of-mind returns on stocked items for 30 days from delivery, provided the item is unused, unmarked, has no adhesive backing removed, and is returned in its original packaging in resaleable condition.
For change-of-mind returns:
- You pay the return postage.
- We refund the price of the goods, not the original shipping cost.
- We recommend a tracked service. We cannot refund an item that does not reach us.
Email us before sending anything back so we can confirm the return address and check the item is eligible.
Custom-printed items
Some products are printed to order from wording you supply, including Emergency Information Panels and bulk storage signs. Because they are made specifically for you and cannot be resold, custom-printed items cannot be returned or refunded for change of mind, and cannot be cancelled once production has started.
Custom items are still covered by the Australian Consumer Law. If a custom item is faulty, or does not match the details you entered when you ordered, we will remake or refund it.
Please check your wording carefully before you order. We print exactly what you enter, and we cannot remake an item free of charge because of an error in the wording supplied to us.
How refunds are paid
Approved refunds go back to the original payment method. Your bank or card issuer may take a few business days to show the funds after we process them.
Contact
Lupin Systems
ABN 14148429498
Email: info@lupinsafetyshop.com